**Please note that I am currently working without my usual staff due to Covid 19 - I'm trying to get things out as quickly as possible, but your kindness and understanding in this matter is so hugely appreciated!
What is your usual turnaround time?
Due to the current pandemic, I am working with a skeleton crew in the shop for the time being. I'm trying to get things out as quickly as possible, but your kindness and understanding in this matter is so hugely appreciated! Thank you for all the support you've been showing! Usual turnaround time is 3-5 business days for orders, however may be longer during holidays.
How does contactless pick up work?
- When you receive an email notifying you that your order has been shipped/fulfilled/completed, it means your order is ready for pick up.
- Pick up hours change weekly due to the current events, but are posted frequently on facebook and instagram stories. You will also be notified of that weeks hours when you're messaged about your order being ready.
- When you arrive at the shop, park out front and call 286-7030 while staying in your car/ 2 meters from the door, and tell us your last name and order #. ***If there is already someone at the door, please be mindful of social distancing and allow them to grab their order before coming up to get yours! Thank you!
- The shop door will open and your order will be placed on the table outside the door. Please do not approach the door until it has closed again and our staff is back inside.
- Take your treats home and enjoy!
Following these steps helps to ensure that both you and our staff are all kept at a safe distance. Thanks so much for your thoughtfulness and help in “flattening the curve”!
Stay safe & healthy!
How does Contactless Delivery Work?
We will pack up your order for you and then deliver to your local Thunder Bay address. This is an option for Thunder Bay City residents only - please be respectful and do not choose delivery if you live outside of the city, or in a rural area. If you're able to make it to the shop to pick up, it's hugely appreciated :)
When bringing you your order we will "Knock & Drop" meaning we'll put your order on your doorstep/hang on doorknob or mailbox, knock on your door, and walk away to help keep it contactless.
If you have notes or instructions for us (such as "side door") please leave those for us in Notes prior to checking out.
How are your products made?
Everything is handmade in our shop located in Thunder Bay, ON Canada. We make everything in small batches to help ensure quality is put into every item that leaves our workshop!
Do you test on animals?
No. Never. Ever. The only animals we test on are our very willing human guinea pigs who sign up to try items out before they hit shelves!
How are your items wrapped/packaged?
We wrap all of our soaps, shampoo and conditioner bars in biodegradable dry wax paper with paper labels. Our bath bombs and salt rocks are wrapped in biodegradable shrink wrap. Many of our smaller items are in glass containers, such as our hair oils and deodorants, making them the perfect vessel for you to wash and reuse when you're done.
Our lotions, scrubs and shea butters are currently packaged in #1 PET plastic, making them easily recyclable, and we're always on the hunt for a way to make our packaging better & greener! (Plastic bottling/jars were chosen for these items as it helps to drastically decrease the carbon footprint in terms of shipping these items. A huge reason was also safety: glass containers + wet hands + slippery shower = disaster. The thought of glass being dropped and exploding into a zillion invisible shards in the shower is awful, and I want to make sure everyone stays safe and healthy!).
Can I return items if I've changed my mind?
Because they are personal care products, we don't offer returns on our items - this helps to keep everyone safe by ensuring we always know where your items have been before you purchased them. By returning items, we can no longer ensure that something hasn't been stored improperly, and items are as fresh and safe as when they leave our workshop. That being said, we want you to be happy with your items! If you have any issues with a product you've purchased, let us know and we can help makes things right.
What does parfum mean?
Parfum is a term used by Health Canada as an umbrella term for any ingredient used for scenting a product - this can include both essential oils and fragrances - so instead of trying to list 7 different essential oils in a tiny space, you can just list "Parfum", and save precious label space.
We use essential oils whenever possible, however some scents (like a strawberry, for example) don't have an essential oil, so a phthalate-free fragrance is used instead. When a fragrance is used, we use premium ingredients, which are un-cut, so we can use the smallest amount possible and leave out the cheap ingredients used by the "big guys" to help their fragrances stretch out further and make them cheaper.
If you're interested in the exact essential oils used in a blend, just drop us a line!
Do you take jar returns?
With the current pandemic, we are unable to take jars back, but we look forward to our refill program returning when we can safely do so! All jars are recyclable, or we encourage you to reuse if you can!
How do I clean my jars and bottles for refilling at the store?
Refilling your containers is a great way to shrink your environmental footprint while still using the same great products you love! An important step in reusing your containers is cleaning and sanitizing them - this ensures that you get the most out of the shelf life of your refill, and that you're not introducing any microbes into the new product.
To do this, simply:
1.Wash container and lid with warm soapy water, ensuring you are getting rid of any old residue/product/grease.
2. After letting air dry completely, either do a 5% bleach dip (3 Tbsp Bleach in 4 cups Water) and let dry, OR spray entire container (in and out) with rubbing alcohol and let dry. Do not touch the inside of the bottle/jar, or caps/lids after sanitizing.
Do you offer wholesaling?
We do offer some wholesaling! Drop us a line at firstname.lastname@example.org and let us know who you are and what you're looking for!
Do you offer custom items?
We do offer custom items! Typically custom items are purchased by the batch, get in touch with us at email@example.com and let's see what we can do!
Got another question we didn't cover here? Drop us a line or give us a call!